Wednesday, 5 February 2014

What famous people eat...

An occasional perk of being a waitress is getting to serve a famous customer. I remember most customers by what they order; fish finger happy meal family, salmon gravalax man, the lady who wants her brownie exactly ten minutes before she wants her coffee and then wants her bill exactly ten minutes after that. This is the same with famous customers. Therefore, I have decided to compile a list of the famous people I have served and what they ate. 

Sandi Toksvig - Table 2
Order: Green tea and an Oat and raisin cookie

Special features: None, although she didn't look too amused at my excitement to see her. After she left my Brazilian boss asked me if she was more famous than Jo Brand. 











Jacqueline Wilson - Table 13 
Order: Cauliflower and Keen's cheddar croquette followed by a peppermint tea.

Special features: None again. I was so amazed by her I couldn't go any where near her table and just giggled every time I had to pass.












Daniel Day Lewis - Table 6
Order: poached egg on a smoked haddock and potato and leek gratin with a side order of bread.

Special features: I took his credit card payment at the end and couldn't believe the worth of what I was holding in my hand. When he signed for the payment I effectively got his autograph.












Iain Glen - Table 4
Order: Classic cream tea for two with English breakfast tea.

Special features: A lovely man, and generous tipper.














I will keep you updated if this list grows.

Thursday, 30 January 2014

Feeding the London Olympics (As seen at BAC London Stories)

During the London Olympics I was working right next to the actual stadium. Despite this I don’t actually have any idea what happened during the actual sporting events. I was working as a waitress at Gourmet Burger Kitchen on the third floor of the Westfield shopping centre Stratford. It was absolutely mental we had a cue outside the restaurant with an hour to two hour wait for a table. When I closed my eyes I could see burgers.
Despite this I did get some up close experience with athletes. I was personally responsible for a large party of the Croatian Ice hockey team, they didn’t have any burgers but they did make multiple orders for onion rings, chips and ALOT of Budvar. I served the able bodied person on the gold medallist blind cycling doubles team, I don’t remember what they ordered but she was nice and was pretty happy with her win. Also, the family of an American Gold medallist diver. They asked for ranch sauce which we didn’t actually serve but I made them some thousand island dressing and they seemed pretty happy with that. Tom Daley came in once prior to the Olympics, but I wasn’t working that shift.
Working conditions weren’t the best. The restaurant was moving so fast we didn’t have enough time to clear tables properly so we had to grab a large grey bucket and just shove all the stuff off dirty tables into that then wipe the table down. The bar had to be restocked almost every half hour with ice creams for the milkshakes, cokes, sprites, beers it was pretty hard to keep everything cold. On top of this they cut breaks. You only had half an hour for lunch, although a good way to get out of the restaurant for a bit, was to take the large bins down to the skip on the bottom floor then you could have a smoke while you were there then rush back up to the restaurant.
To deal with the large demand they got a bunch of managers and supervisors from other GBK’s around Britain to help. This was not so much help as it just meant that there were more people to boss you around, many of whom were on massive power trips. However, most of the floor staff got along and we kept morale up with allot of singing. I did a rendition of “Sospan fach” and even though most of the staff were non English speaking let alone Welsh, they could join in with the “oi oi” between every verse.
We were all working somewhere around 60 hours a week so the Olympics were pretty much all we were seeing in-between sleeping. It was like a massive carnival I met people from around the world not only on a daily basis but pretty much on an hourly basis. I met one couple where the husband had been driving a really rich man around for a couple of days and the rich man as a sign of gratitude had given the man and his wife two really expensive tickets for the closing ceremony. There were also several times when something exciting happened during the sports and the entire Westfield erupted into cheering and applause.
I didn’t actually see any of the  actual Olympics but I recon I did have a firsthand experience of what the Olympics seeks to achieve. I got to experience the collaboration of national identities from around the world revelling in a representative of their country achieving something great. If my grandchildren ever ask where I was during the London Olympics I will be able to say, I was serving burgers to the world.

The Greasy Pole of Catering

At the age of 16 I got my first job working in a late night Macdonalds. This was as you would expect it; late shifts, lots of drunk customers, and a work team that treated the restaurant like a play ground. It is to date the best job I have ever had the customers were prone to slightly unusual behaviour. Role on my first customer story.
The guy who took a shit on a Mac Donald's counter 
Now I realise in titling this story I have possibly given the punchline away however stick with me, it’s worth it. One night shift in maccy d’s we were getting to the end of what had been a long and stressful night. What usually happened at this time is the radio was turned up and cleaning commenced. Our attention would be directed into the kitchen and if anyone came in looking for a burger the likelyhood of being served was significantly reduced. As we chatted loudly a man stumbled up and rested his head on the counter, my manager took one look at him and said “Sorry mate, grill’s closed” the customer didn’t get abusive or throw a tantrum but instead tried grovelling “c’mon mate I haven’t eaten all day I just want a burger, just sort us out isi” but the grill had already been cleaned and this bloke was not getting any burger. The man accepted and my manager apologised and went into the office. The girls on the till were in the kitchen flirting with the men who worked on the grill. That’s when one of the older chef’s saw the man climbing on the counter. The chef immediately ran out and shouted “Oi mate what do you think your doing.” and we watched as the man ran out of the door holding up his trousers . It didn’t take us long to realise what he’s been doing on the counter in fact the package this man had dispensed was quite a sizeable load. (It had become obvious that he probably had eaten that day) It was left to one of the floor assistants to clean up and made for a funny story the next week. 
About a week later the same bloke came in this time around one o’Clock in the afternnon on a Saturday. The restaurant was full of small children, weekend dads and birthday parties. He came to my till and I looked at him and said “We’re not gonna serve you” this time he was angry “Are you a fucking burger place or what you wouldn’t give me a burger last time you wont give me a burger this time!” I got my ghetto on “Look mate, you know why we wont serve you now get out or we’ll call the police” , “no I dont know why don’t you tell me” at this point a large amount of small children and parents were waiting interested in my response for the sake of maintain the slightest bit of decorum I resisted the urge to scream “YOU TOOK A SHIT ON OUR COUNTER!” By this time the police who had been called by my manager when the man walked in had turned up and dragged the man out of the restaurant this time with his trousers around his waist.
And that is where my career in catering started, the first of many anecdotes revolved around my job of giving people food. After I left MacDonald’s I began  working for a gourmet burger company and then on to the swanky cafe in a posh area of London I currently work for.
Be careful how you act to your waitress because it could end up on the internet.